MUM TERMS AND CONDITIONS
Last updated: January 1, 2026
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Please read these Terms and Conditions carefully before using our website, applications, avatars, content, and interactive services (collectively, the “Website” or “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”).
We may update these Terms at any time, at our sole discretion. Your continued use of the Services constitutes acceptance of any revised Terms.

1. Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of these Terms and Conditions:Account means a unique profile created by You to access certain areas of the Website or paid subscription content.Affiliate means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of voting securities or equivalent decision-making authority.Company, MUM, we, us, or our refers to MUM, Inc., a Delaware corporation, with a principal place of business at [Company Address].Content means any text, audio, video, avatar output, advice, educational material, transcripts, images, features, or other information available on or generated by the Website, including AI-generated responses from MUM “Mentors.”Device means any device capable of accessing the Website (computer, phone, tablet, etc.).Feedback means suggestions, ideas, improvements, or comments You submit regarding the Services.Goods means any physical or digital products offered for purchase, including memberships, courses, access passes, and subscriptions.Order means a request by You to purchase Goods from us.Promotions means any contests, free trials, referral programs, discounts, or incentive programs we may offer.Subscription means a paid, auto-renewing membership plan granting access to certain Content or features.Terms means this agreement between You and MUM.Third-Party Service means any website, platform, payment processor, or service not owned or controlled by MUM that integrates with or is linked from the Website.Website means the MUM websites, applications, AI avatar interfaces, chat or voice experiences, and related domains or subdomains.You or Your means the individual or entity accessing or using the Website.

2. Acknowledgment
These Terms govern Your use of the Website and form a binding agreement between You and MUM. If You do not agree to these Terms, do not use the Services.
By using the Website, You confirm that You are:At least 18 years old (or the age of majority in Your jurisdiction), orAn emancipated minor, orUsing the Website with the consent and supervision of a parent or legal guardian who agrees to these Terms on Your behalf.
You also agree that:You are legally capable of entering into these Terms.You will use the Website only as permitted by law.Your use is subject to our Privacy Policy, which You must review before using the Services.

3. Access to the Website
Certain areas of the Website may require registration or payment. You agree that all information You provide is accurate and current.
We may suspend or terminate access at any time if information is false, misleading, or used fraudulently.
You agree not to:Interfere with or damage the Website or ContentAccess unauthorized areasUse automated scraping or bots without permissionDisrupt other users’ experience

4. Restrictions on Use
The Website is for personal, non-commercial use only unless expressly authorized in writing.
You may not:Resell or redistribute paid MUM Content or avatar output Copy or imitate the likeness, voice, or identity of any MUM MentorFrame or embed the Website in a way that implies endorsement or partnership
Unauthorized use must stop immediately upon request.5. Subscriptions, Billing, and Auto-Renewal

5.1 Subscription Plans
MUM offers various Subscription tiers, which may include:Single-Mentor accessFull platform accessTrial plans
Details are disclosed at checkout and incorporated into these Terms.

5.2 Free Trials
If You do not cancel before a trial ends, billing begins automatically at the then-current rate. We are not required to notify You before the trial ends.

5.3 Recurring Billing
Subscriptions renew automatically unless canceled before the end of the billing period.

5.4 How to Cancel
You may cancel via account settings or by contacting support@joinmum.com.Cancellation stops future charges but does not guarantee refunds unless required by law.

5.5 Failed Payments
We may retry failed payments and suspend access if payment cannot be collected.

5.6 Price Changes
Pricing changes apply to the next billing cycle after notice. You may cancel if You do not agree.

6. Refunds
Refunds are governed by our Refund Policy. Certain plans may be non-refundable except where required by law.

7. Orders for Goods
We reserve the right to refuse or cancel Orders due to errors, fraud, or violations of these Terms.

8. User Accounts and Security
You are responsible for safeguarding Your login credentials. Unauthorized use may result in suspension or termination.

9. Health, Wellness, and Safety Disclaimer
MUM provides educational wellness information only.
MUM is not a healthcare provider.Nothing on the Website constitutes medical, psychological, psychiatric, legal, or financial advice.
Always consult qualified professionals.If You are in crisis, contact local emergency services immediately.

10. Intellectual Property
All Content, avatars, voices, designs, trademarks, Mentor identities, and platform elements are owned by or licensed to MUM.
You may not copy, clone, reuse, or commercially exploit any MUM intellectual property.

11. Your Submissions & Feedback
You grant MUM a perpetual, royalty-free license to use submissions for operating and improving the Services, subject to our Privacy Policy.

12. Third-Party Services
We are not responsible for Third-Party Services or their handling of Your data.

13. Technology and Security
We do not guarantee uninterrupted service or malware-free content.

14. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND.15. Limitation of Liability
To the fullest extent permitted by law, MUM’s total liability will not exceed the greater of $100 USD or the amount You paid in the prior 12 months.16. Indemnification
You agree to indemnify and hold MUM harmless from claims arising from Your use of the Website or violation of these Terms.17. Termination
We may suspend or terminate access at any time. Violations may result in loss of access without refund.18. Governing Law and Class Action Waiver
These Terms are governed by California law.You waive the right to participate in class actions or representative proceedings.19. Compliance
You confirm You are not located in a sanctioned country or on a restricted list.20. Severability
If any provision is unenforceable, the remainder remains in effect.21. Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between You and MUM.22. Changes to These Terms
Updates are effective upon posting. Continued use constitutes acceptance.23. Contact Us
For questions or support, contact:
MUM Email: support@keepmum.co
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